Conquering Dolby Vision Troubles on Your Sony TV: Ultimate Guide

Sony TV Dolby Vision problems can be a frustrating issue for many users. This comprehensive guide will walk you through various methods to diagnose and resolve. By following these steps, you can potentially save time and money on unnecessary repairs or replacements.

How To FIX Sony TV Dolby Audio Issues:

Understanding Dolby Vision

It is a cutting-edge HDR (High Dynamic Range) technology that enhances the visual experience on compatible displays. It offers superior brightness, contrast, and color depth compared to standard HDR formats. Sony TVs, known for their exceptional picture quality, often support dolby visions, providing viewers with a more immersive and lifelike viewing experience.

However, like any advanced technology, it can sometimes encounter issues that affect its performance. These problems can range from minor inconveniences to more significant disruptions in your viewing experience. Understanding the basics of Dolby Vision is crucial for effectively troubleshooting and resolving any issues that may arise.

What is Dolby Vision?

It is an advanced HDR format that uses dynamic metadata to optimize the picture on a scene-by-scene or even frame-by-frame basis. This allows for more precise control over brightness, contrast, and color, resulting in a more realistic and engaging image. Unlike static HDR formats, adapts to the capabilities of your specific TV model, ensuring the best possible picture quality.

How Dolby Vision Works on Sony TVs

Sony has incorporated support into many of its high-end TV models, particularly in the BRAVIA series. When you watch Dolby Vision content on a compatible Sony TV, the television processes the dynamic metadata to deliver an optimized image. This process involves:

1. Analyzing the content’s metadata
2. Adjusting the TV’s picture settings in real-time
3. Mapping the colors and brightness to match the TV’s capabilities
4. Delivering a final image that closely matches the creator’s intent

Understanding these basics will help you appreciate the complexity of Dolby Vision and why troubleshooting might sometimes be necessary to ensure optimal performance.

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Identifying Dolby Vision Issues

Before diving into specific solutions, it’s essential to accurately identify the problems you’re experiencing on your Sony TV. This step is crucial as it will guide your troubleshooting process and help you apply the most effective fixes.

Common Dolby Vision Problems

1. No Dolby Vision Activation: Your TV doesn’t switch to Dolby Vision mode when playing compatible content.
2. Flickering or Flashing: The screen flickers or flashes intermittently during Dolby Vision playback.
3. Color Inaccuracies: Colors appear oversaturated, washed out, or significantly different from what you’d expect.
4. Brightness Issues: The image is too dark or too bright, with loss of detail in shadows or highlights.
5. Stuttering or Juddering: Motion appears choppy or unsmooth during Dolby Vision content playback.
6. Audio Sync Problems: The audio is out of sync with the video when Dolby Vision is active.
7. HDR Notification Missing: The TV doesn’t display the Dolby Vision logo or notification when playing compatible content.
8. Inconsistent Performance: Dolby Vision works on some content or apps but not on others.

Steps to Identify Dolby Vision Issues

1. Check Content Compatibility: Ensure you’re watching compatible content. Not all HDR content uses Dolby Vision.
2. Verify Source Devices: Confirm that your source device (e.g., streaming box, Blu-ray player) supports Dolby Vision output.
3. Test Multiple Sources: Try Dolby Vision content from different sources (e.g., built-in apps, external devices) to isolate the issue.
4. Observe the TV’s Behavior: Pay attention to how your TV responds when you start playing Dolby Vision content. Look for on-screen notifications or changes in picture quality.
5. Compare with SDR Content: Switch between Dolby Vision and standard content to note any differences in performance or quality.
6. Check TV Information: While playing content, access your TV’s information or stats display (often available through the menu or a dedicated button on the remote) to verify if Dolby Vision is being recognized and processed.
7. Document the Issues: Take notes or even photos/videos of the problems you observe. This documentation can be helpful when troubleshooting or seeking support.

By carefully identifying and documenting the specific Dolby Vision issues you’re experiencing, you’ll be better equipped to apply the appropriate fixes and communicate the problem effectively if you need to contact Sony support.

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Checking TV Software

One of the most critical steps in resolving problems on your Sony TV is ensuring that your TV’s software is up-to-date. Software updates often include bug fixes, performance improvements, and enhanced compatibility with various content formats, including Dolby Vision.

Why Software Matters for Dolby Vision

Dolby Vision technology relies heavily on your TV’s software to process and display content correctly. Outdated software can lead to various issues, such as:

• Incompatibility with newer Dolby Vision content
• Incorrect color mapping or brightness levels
• Playback glitches or stuttering
• Failure to activate Dolby Vision mode

Steps to Check Your TV’s Software Version

1. Access the Settings Menu:
   • Press the “Home” button on your Sony TV remote.
   • Navigate to the “Settings” icon, usually represented by a gear or cog symbol.
2. Find System Information:
   • Look for “System” or “About” in the settings menu.
   • Select “System Information” or a similar option.
3. Locate Software Version:
   • Find the entry labeled “Software Version” or “Firmware Version”.
   • Note down the current version number.
4. Compare with Latest Version:
   • Visit the official Sony support website for your TV model.
   • Check the latest available software version for your specific model.
   • Compare this with the version currently installed on your TV.

What to Do If Your Software is Outdated

If you find that your TV’s software is not the latest version:

1. Make a note of the latest version number available.
2. Proceed to the next step in this guide, which covers updating your TV’s firmware.

By ensuring your Sony TV is running the latest available software, you’re setting a strong foundation for resolving it issues and enjoying the best possible picture quality.

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Updating TV Firmware

If you’ve discovered that your Sony TV’s software is outdated, updating the firmware is a crucial step in resolving problems. Firmware updates often include improvements to HDR processing, color accuracy, and overall system stability, all of which can significantly impact Dolby Vision performance.

Preparing for the Update

Before initiating the firmware update process, take the following precautions:

1. Stable Internet Connection: Ensure your TV is connected to a stable, high-speed internet connection. Wired connections are preferable for large firmware updates.
2. Sufficient Power: Make sure your TV is plugged into a reliable power source. Power interruptions during updates can cause serious issues.
3. Free Up Space: If your TV has internal storage, ensure there’s enough free space for the update.
4. Back Up Settings: While not always necessary, it’s a good idea to note down your current picture settings in case they reset after the update.

Steps to Update Your Sony TV Firmware

Method 1: Automatic Update (Recommended)

1. Enable Automatic Updates:
   • Press the “Home” button on your remote.
   • Navigate to “Settings” > “System” > “Automatic Software Update”.
   • Ensure this option is turned on.
2. Initiate Update Check:
   • Go to “Settings” > “System” > “Software Update”.
   • Select “Check for System Software Update”.
3. Download and Install:
   • If an update is available, follow the on-screen prompts to download and install it.
   • Do not turn off the TV during this process.

Method 2: Manual Update via USB

If automatic updates aren’t working or you prefer a manual approach:

1. Identify Your Model:
   • Locate your TV’s model number, usually found on the back of the TV or in the system information menu.
2. Download Firmware:
   • Visit the Sony Support website.
   • Enter your model number and download the latest firmware file.
3. Prepare USB Drive:
   • Format a USB drive to FAT32.
   • Create a folder named “SONY” on the root directory.
   • Place the downloaded firmware file in this folder.
4. Update TV:
   • Turn off your TV and insert the USB drive.
   • Press and hold the power button on the TV (not the remote) until it turns on.
   • Follow on-screen instructions to complete the update.

By successfully updating your Sony TV’s firmware, you’re taking a significant step towards resolving Dolby Vision issues and enhancing your overall viewing experience.

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Verifying HDMI Connections

Proper HDMI connections are crucial for to function correctly on your Sony TV. Issues with HDMI cables or ports can lead to various problems, including the inability to display Dolby Vision content or degraded picture quality. Let’s dive into the process of verifying and optimizing your HDMI setup.

Understanding HDMI Requirements for Dolby Vision

1. HDMI Version: Typically requires HDMI 2.0 or higher. Some advanced features may need HDMI 2.1.
2. Bandwidth: Ensure your HDMI cables can handle the required bandwidth (usually 18 Gbps for 4K Dolby Vision).
3. HDCP Compatibility: Verify that your cables and devices support HDCP 2.2 or higher.

Troubleshooting HDMI-Related Dolby Vision Issues

1. No Signal or Intermittent Picture:
   • Try a different HDMI cable.
   • Ensure the source device is outputting a compatible signal.
2. Dolby Vision Not Activating:
   • Check if your source device (e.g., streaming box, game console) is set to output Dolby Vision.
   • Verify that the content you’re watching supports Dolby Vision.
3. Color or Brightness Issues:
   • Ensure the HDMI Signal Format is set to “Enhanced” for the port you’re using.
   • Try adjusting the color space settings on your source device.
4. Flickering or Artifacts:
   • This could indicate a bandwidth issue. Try a higher quality or shorter HDMI cable.
   • Reduce the resolution or frame rate on your source device to see if it resolves the issue.

Advanced HDMI Considerations

• HDMI-CEC: If you’re experiencing issues with devices controlling each other unexpectedly, you may need to adjust HDMI-CEC settings (called “BRAVIA Sync” on Sony TVs).
• ARC/eARC: If using HDMI ARC or eARC for audio, ensure you’re connected to the correct HDMI port (usually labeled ARC) and that ARC is enabled in your TV settings.

By thoroughly verifying and optimizing your HDMI connections, you can eliminate many common causes of problems and ensure the best possible picture quality on your Sony TV.

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Adjusting Picture Settings

Properly calibrated picture settings are essential for optimal performance on your Sony TV. Incorrect settings can lead to various issues, including oversaturated colors, loss of detail in dark scenes, or an overall unnatural appearance. Let’s explore how to fine-tune your TV’s picture settings to get the most out of Dolby Vision content.

Understanding Dolby Vision Presets

Sony TVs typically offer specific picture modes for vision content:

1. Dolby Vision Bright: Optimized for well-lit rooms.
2. Dolby Vision Dark: Ideal for dark or dimly lit environments.

These presets are designed to provide the best experience based on your viewing environment.

Steps to Adjust Picture Settings for Dolby Vision

1. Access Picture Settings

• Press the “Home” button on your remote.
• Navigate to “Settings” > “Picture & Display” > “Picture”.

2. Select Appropriate Picture Mode

• Choose either “Dolby Vision Bright” or “Dolby Vision Dark” based on your room’s lighting conditions.

By carefully adjusting your Sony TV’s picture settings, you can significantly improve performance and resolve many common issues. Remember that personal preference plays a role, so don’t be afraid to fine-tune until the image looks best to your eyes.

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Troubleshooting External Devices

Dolby Vision problems on your Sony TV can sometimes originate from external devices connected to your television. These devices, such as streaming boxes, gaming consoles, or Blu-ray players, need to be properly configured to output Dolby Vision content correctly. Let’s explore how to troubleshoot these external devices to ensure seamless performance.

Identifying Compatible Devices

First, ensure that your external devices support Dolby Vision:

1. Streaming Devices: Apple TV 4K, Roku Ultra, Amazon Fire TV Stick 4K, NVIDIA Shield TV Pro
2. Gaming Consoles: Xbox Series X, Xbox One X, Xbox One S
3. Blu-ray Players: Various models from Sony, LG, Panasonic, and others

Check the specifications of your device or consult the manufacturer’s website to confirm Dolby Vision support.

Steps to Troubleshoot External Devices

1. Check Device Settings

For each Dolby Vision-compatible device:

• Navigate to the display or video settings menu.
• Look for HDR or Dolby Vision options.
• Ensure Dolby Vision is enabled.
• Set the color depth to 10-bit or 12-bit if available.
• Verify that the resolution is set to 4K (3840×2160) at 60Hz.

2. Update Device Firmware

Outdated firmware can cause compatibility issues:

• Access the device’s system settings.
• Look for a “Software Update” or “System Update” option.
• If available, download and install the latest firmware.

By thoroughly troubleshooting your external devices, you can eliminate many common causes of problems and ensure a consistent, high-quality HDR experience across all your content sources on your Sony TV.

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Resetting Picture Settings

Sometimes, the accumulation of various picture adjustments can lead to unexpected Dolby Vision issues. Resetting your TV’s picture settings can often resolve these problems and provide a clean slate for optimal Dolby Vision performance. Let’s explore the process of resetting picture settings on your Sony TV and how it can help address Dolby Vision troubles.

Why Reset Picture Settings?

Resetting picture settings can be beneficial when:

1. You’ve made numerous adjustments and lost track of what’s been changed.
2. Dolby Vision content suddenly looks unnatural or inconsistent.
3. You’re experiencing unexplained color, brightness, or contrast issues.
4. You want to start fresh with factory-calibrated settings.

Steps to Reset Picture Settings

Method 1: Reset Current Picture Mode

This method resets only the currently selected picture mode:

1. Press the “Home” button on your remote.
2. Navigate to “Settings” > “Picture & Display” > “Picture”.
3. Scroll down and select “Reset”.
4. Choose “Current Picture Mode” if prompted.
5. Confirm the reset when asked.

Method 2: Reset All Picture Settings

This method resets all picture modes and settings:

1. Press the “Home” button on your remote.
2. Go to “Settings” > “Picture & Display” > “Picture”.
3. Scroll down and select “Reset”.
4. Choose “All Picture Settings” if prompted.
5. Confirm the reset when asked.

Method 3: Factory Reset (Last Resort)

If picture-specific resets don’t resolve the issue, a factory reset might be necessary:

1. Press the “Home” button on your remote.
2. Navigate to “Settings” > “Storage & Reset” > “Factory Data Reset”.
3. Select “Erase Everything”.
4. Follow the on-screen prompts to complete the reset.

Note: This will erase all your TV settings and installed apps, so use it as a last resort.

Resetting your picture settings can be a powerful tool in resolving issues on your Sony TV. It provides a fresh start, allowing you to reconfigure your settings methodically and ensure optimal performance for all your HDR content.

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Performing a Factory Reset

When all other troubleshooting steps fail to resolve issues on your Sony TV, performing a factory reset can be a powerful solution. This process restores your TV to its original out-of-the-box state, eliminating any software glitches or conflicting settings that might be causing problems. Let’s explore how to perform a factory reset and what to expect from this process.

When to Consider a Factory Reset

A factory reset should be considered when:

1. Persistent Dolby Vision issues remain after trying all other solutions.
2. Multiple features of the TV are malfunctioning, not just Dolby Vision.
3. The TV’s performance has significantly degraded over time.
4. You’ve made extensive changes to settings and want to start fresh.
5. The TV has recently experienced a major software update that seems to have caused issues.

Important Considerations Before Resetting

Before proceeding with a factory reset, keep in mind:

1. Data Loss: All personal settings, installed apps, and network configurations will be erased.
2. Account Information: You’ll need to re-enter your account credentials for various services.
3. Network Settings: Wi-Fi passwords and network preferences will need to be reconfigured.
4. Time Investment: You’ll need to set up the TV again from scratch, which can be time-consuming.

Steps to Perform a Factory Reset

Method 1: Using the TV Menu

1. Press the “Home” button on your remote.
2. Navigate to “Settings” > “Storage & Reset” > “Factory Data Reset”.
3. Select “Erase Everything”.
4. Enter your PIN if prompted (default is usually 0000).
5. Confirm the reset when asked.
6. Wait for the TV to restart and complete the reset process.

Method 2: Using the Remote Control (If TV Menu is Inaccessible)

1. Turn off the TV and unplug it from the power source.
2. On the TV remote, press and hold the “Up” arrow, “Power”, and “Volume Down” buttons simultaneously.
3. While holding these buttons, plug the TV back into the power source.
4. Continue holding the buttons until the TV turns on and displays the reset confirmation screen.
5. Follow the on-screen instructions to complete the reset.

Performing a factory reset can be a powerful tool in resolving persistent Dolby Vision and other TV issues. While it may seem drastic, it often provides a clean slate that can significantly improve your TV’s performance and picture quality. Remember to exhaust other troubleshooting methods before resorting to a factory reset, and always back up any important settings or information before proceeding.

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Checking for Hardware Issues

While many Dolby Vision problems can be resolved through software adjustments or resets, sometimes the root cause lies in hardware issues. Identifying and addressing these hardware problems is crucial for ensuring optimal Dolby Vision performance on your Sony TV. Let’s explore how to check for potential hardware issues that could be affecting your Dolby Vision experience.

Common Hardware Issues Affecting Dolby Vision

1. HDMI Port Damage: Faulty HDMI ports can cause signal interruptions or complete failure to display Dolby Vision content.
2. Main Board Problems: Issues with the TV’s main circuit board can lead to processing errors for HDR content.
3. Display Panel Defects: Dead pixels, backlight bleeding, or other panel issues can impact Dolby Vision quality.
4. Overheating: Excessive heat can cause the TV to throttle performance, affecting Dolby Vision processing.
5. Power Supply Issues: Inconsistent power delivery can lead to flickering or sudden loss of Dolby Vision capability.

Steps to Check for Hardware Issues

1. Inspect HDMI Ports

• Visually examine each HDMI port for bent pins or debris.
• Gently clean ports with compressed air to remove dust.
• Test each port with a known working device and Dolby Vision content.

2. Check for Visual Anomalies

• Display a solid color screen (use a YouTube video or TV’s built-in test pattern).
• Look for dead pixels, dark spots, or uneven brightness.
• Check for color uniformity across the entire screen.

3. Monitor TV Temperature

• Feel the back of the TV after it’s been on for an hour.
• Check if any areas feel excessively hot.
• Ensure proper ventilation around the TV.

By thoroughly checking for hardware issues, you can identify problems that software tweaks can’t fix. While some hardware issues may require professional intervention, many can be diagnosed at home, helping you make informed decisions about repairs or potential TV replacement. Remember, if you’re unsure about any aspect of hardware troubleshooting, it’s always best to consult with Sony support or a certified technician to avoid potentially damaging your TV further.

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Contacting Sony Support

When you’ve exhausted all self-help options and are still experiencing Dolby Vision issues with your Sony TV, it’s time to reach out to Sony’s customer support. Their expertise can be invaluable in resolving complex problems and providing model-specific guidance. Let’s explore how to effectively contact and work with Sony support to address your Dolby Vision troubles.

Ways to Contact Sony Support

Sony offers several channels for customer support:

1. Online Support Center:
   • Visit Sony’s Support Website
   • Enter your model number to access specific support resources
2. Live Chat:
   • Available on Sony’s support website
   • Offers real-time assistance for quick questions
3. Phone Support:
   • Call 1-800-222-7669 (US number, check Sony’s website for other regions)
   • Available Monday to Friday, 9 AM to 9 PM ET (hours may vary)
4. Email Support:
   • Submit a support request through Sony’s website
   • Useful for non-urgent issues or when you need to share detailed information
5. Community Forums:
   • Engage with other Sony users and experts
   • Search for similar issues or post your own question

Tips for Effective Communication with Support

1. Be Specific: Clearly describe the Dolby Vision problems you’re experiencing.
2. Provide Context: Mention when the issue started and any recent changes to your setup.
3. Stay Calm and Patient: Support staff are there to help; a positive attitude can lead to better outcomes.
4. Follow Instructions Carefully: Take notes on any steps the support agent suggests.
5. Ask for Clarification: If you don’t understand something, don’t hesitate to ask for explanation.

What to Expect from Sony Support

Sony’s support team may:

1. Guide you through additional troubleshooting steps.
2. Provide information on known issues and potential fixes.
3. Offer firmware updates or suggest rollbacks if necessary.
4. Arrange for in-home service if under warranty and the issue requires it.
5. Provide instructions for sending the TV in for repair.

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Exploring Alternative Solutions

When conventional troubleshooting methods and even Sony support fail to resolve your Dolby Vision issues, it’s time to explore alternative solutions. These approaches may involve thinking outside the box, considering third-party tools, or making changes to your overall setup. Let’s delve into some alternative solutions that could potentially address your Dolby Vision problems on your Sony TV.

Consider External Processing Devices

1. HDR-Capable AV Receivers:
   • Some high-end AV receivers can process and enhance Dolby Vision signals.
   • They may offer additional calibration options for HDR content.
2. External Video Processors:
   • Devices like the HDFury Vertex or Integral can help manage HDR and Dolby Vision metadata.
   • These can be particularly useful for solving compatibility issues between different devices.

Explore Professional Calibration

1. ISF Calibration:
   • Hire a professional calibrator certified by the Imaging Science Foundation (ISF).
   • They can fine-tune your TV’s settings beyond what’s possible with standard user controls.
2. CalMAN Software:
   • Some Sony TVs support CalMAN auto-calibration.
   • This software, when used by a professional, can provide extremely accurate color and HDR calibration.

Consider Alternate Content Sources

1. Different Streaming Devices:
   • If issues occur with built-in apps, try external streaming devices like Apple TV 4K or NVIDIA Shield TV.
   • These may offer better Dolby Vision processing or compatibility.
2. Ultra HD Blu-ray Players:
   • For the best Dolby Vision experience, consider a high-quality Ultra HD Blu-ray player.
   • Some players offer enhanced HDR processing capabilities.

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Frequently Asked Questions (FAQs)

To further assist you with Dolby Vision issues on your Sony TV, here are some frequently asked questions and their answers:

What is Dolby Vision, and how is it different from standard HDR?

A: Dolby Vision is an advanced form of High Dynamic Range (HDR) technology. Unlike standard HDR10, which uses static metadata, Dolby Vision employs dynamic metadata to optimize the picture on a scene-by-scene or even frame-by-frame basis. This results in more precise control over brightness, contrast, and color, potentially offering a more lifelike and immersive viewing experience.

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Why isn’t Dolby Vision activating on my Sony TV?

A: There could be several reasons:

1. The content you’re watching may not be in Dolby Vision format.
2. Your HDMI cable might not be compatible with Dolby Vision (ensure you’re using a high-speed HDMI cable).
3. The HDMI port on your TV may not be set to Enhanced format.
4. Your source device (e.g., streaming box, game console) may not be set to output Dolby Vision.
5. There might be a software glitch requiring a TV restart or update.

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Can all Sony TVs display Dolby Vision content?

A: No, not all Sony TVs support Dolby Vision. This feature is typically available on higher-end models, particularly in the BRAVIA series. Check your TV’s specifications or user manual to confirm if it supports Dolby Vision.

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Why does Dolby Vision content look too dark on my Sony TV?

This is a common issue that can be addressed by:

1. Adjusting the TV’s brightness and contrast settings.
2. Ensuring you’re using the correct Dolby Vision picture mode (Bright or Dark).
3. Checking if your TV’s light sensor is affecting the brightness.
4. Verifying that your TV’s firmware is up to date.

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Is there a way to disable Dolby Vision on my Sony TV?

Sony TVs don’t typically have an option to disable Dolby Vision entirely. However, you can choose not to use Dolby Vision picture modes or set your external devices to output standard HDR instead of Dolby Vision.

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Conclusion

While troubleshooting Dolby Vision issues can sometimes feel daunting, remember that each challenge overcome enhances your understanding and appreciation of this cutting-edge technology. With patience, persistence, and the knowledge gained from this guide, you’re well-equipped to tackle any Dolby Vision challenges that come your way.

By optimizing your Sony TV’s Dolby Vision performance, you’re not just improving a technical aspect of your television – you’re enhancing your entire viewing experience, bringing you closer to the filmmaker’s vision and the immersive world of high-quality, dynamic HDR content.

Thank you for embarking on this comprehensive journey through the world of Dolby Vision on Sony TVs. Here’s to many hours of stunning, lifelike visuals and an unparalleled home entertainment experience!

For more information about Sony TVs and their features, visit Sony TV.