Black Screen Issues In Samsung TV: 15 Powerful Solutions

Is your Samsung TV showing a black screen? Discover 15 expert-tested solutions to revive your display. From quick fixes to advanced troubleshooting, we’ve got you covered.

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Check Power Supply

When faced with a Samsung TV black screen issue, the first step is to ensure proper power supply. A faulty power connection can often be the root cause of display problems. Follow these steps to verify and troubleshoot your TV’s power supply:

Inspect Power Cord

• Examine the power cord for any visible damage or fraying along its length.
• Ensure the cord is securely plugged into both the TV and the wall outlet.

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Test Wall Outlet

• Try plugging another device into the same outlet to confirm it’s functioning correctly.
• If the outlet isn’t working, check your home’s circuit breaker or fuse box for any tripped switches.

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Verify Surge Protector

• If using a surge protector, bypass it by plugging the TV directly into the wall outlet.
• Test the surge protector with another device to ensure it’s not the cause of the problem.

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Check TV Power Indicator

• Look for the power indicator light on your Samsung TV, usually located on the front or bottom edge.
• If the light is off, press the power button on the TV itself, not just the remote control.

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Verify Input Source

A common cause of a Samsung TV black screen is an incorrect input source selection. Ensure your TV is set to the appropriate input for your connected devices. Follow these steps to troubleshoot input source issues:

Use TV Controls

• Locate the input or source button on your TV’s control panel, typically found on the side or bottom edge.
• Press this button repeatedly to cycle through available input sources while watching for any change in the display.

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Check Remote Functionality

• Replace the batteries in your Samsung TV remote control with fresh ones to rule out power issues.
• Use the remote’s source or input button to switch between different inputs, observing the screen for any response.

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Confirm Device Power

• Verify that the external device you’re trying to view (cable box, gaming console, etc.) is powered on and functioning correctly.
• Try unplugging and reconnecting the device to reset its connection to the TV.

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Test Alternative Inputs

• If possible, connect your external device to a different HDMI port or input on the TV.
• Some TVs have input-specific issues, so trying alternative connections can help identify the problem.

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Inspect Cable Connections

Loose or faulty cable connections are a frequent culprit behind Samsung TV black screen problems. Carefully examine all cables connected to your TV to ensure proper connectivity. Follow these steps for a thorough inspection:

Check HDMI Cables

• Unplug and firmly reconnect all HDMI cables connected to your Samsung TV, ensuring a secure fit at both ends.
• Inspect HDMI cables for any signs of damage, such as bent connectors or frayed insulation, and replace if necessary.

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Examine Other Video Cables

• If using component, composite, or other video cable types, verify that they are properly connected to the correct color-coded ports.
• Gently wiggle each connection to check for any looseness or intermittent contact issues.

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Test with Known Good Cables

• If available, try substituting your current cables with ones you know are working properly from another device.
• This can help determine if the issue lies with the cables themselves or another component of your setup.

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Verify External Device Connections

• Check that all cables are securely connected to your external devices (cable boxes, gaming consoles, etc.) as well as the TV.
• Ensure that these devices are receiving power and are turned on before testing the TV display again.

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Perform Soft Reset

A soft reset can often resolve minor software glitches causing a Samsung TV black screen. This process clears temporary data without erasing your settings. Here’s how to perform a soft reset on your Samsung TV:

Power Cycle the TV

• Unplug your Samsung TV from the power outlet and wait for at least 60 seconds to allow any residual charge to dissipate.
• While unplugged, press and hold the power button on the TV itself for 30 seconds to discharge any remaining energy.

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Reconnect and Power On

• After the waiting period, plug the TV back into the power outlet and turn it on using the power button on the TV.
• Observe the screen closely for any signs of life, such as the Samsung logo or a flickering backlight.

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Check for Improvements

• If the screen remains black, try changing inputs or adjusting the volume to see if the TV is responsive.
• Look for any on-screen messages or error codes that may provide clues about the underlying issue.

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Repeat if Necessary

• If the first attempt doesn’t resolve the issue, try the soft reset process again, this time leaving the TV unplugged for 5-10 minutes.
• Some stubborn software issues may require multiple reset attempts to clear completely.

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Update TV Software

Outdated software can sometimes cause display issues, including a black screen on Samsung TVs. Keeping your TV’s firmware up to date is crucial for optimal performance. Follow these steps to check for and install any available updates:

Access Settings Menu

• If possible, navigate to your TV’s settings menu using the remote control or on-screen display.
• Look for an option labeled “Support,” “System,” or “About TV” to find software update settings.

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Check for Updates

• Select the “Software Update” or similarly named option in the settings menu.
• Choose “Update Now” or “Check for Updates” to see if any new firmware is available for your TV model.

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Download and Install

• If an update is found, follow the on-screen prompts to download and install the new software.
• Ensure your TV remains powered on and connected to the internet throughout the update process.

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Perform Post-Update Check

• Once the update is complete, your TV may restart automatically. If not, power cycle it manually.
• After rebooting, check if the black screen issue has been resolved or if any new options are available to address the problem.

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Test Picture Settings

Incorrect picture settings can sometimes lead to a Samsung TV black screen issue. Adjusting these settings may help restore your display. Here’s how to troubleshoot using picture settings:

Access Picture Menu

• Using your TV remote, navigate to the “Settings” or “Menu” option, then locate the “Picture” or “Display” submenu.
• If the screen is completely black, try using the TV’s physical buttons to access these settings.

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Reset Picture Mode

• Find the “Picture Mode” option and cycle through different presets such as “Standard,” “Dynamic,” or “Movie.”
• Pay attention to any changes in brightness or contrast as you switch between modes.

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Adjust Brightness and Contrast

• Locate the “Brightness” and “Contrast” sliders in the picture settings menu.
• Gradually increase both settings to their maximum levels, watching for any signs of an image appearing on the screen.

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Disable Advanced Features

• Turn off any advanced picture processing features like “Auto Motion Plus” or “Dynamic Contrast.”
• These features can sometimes interfere with the display, especially on older or less powerful TV models.

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Disable Energy Saving Mode

Energy saving features on Samsung TVs can sometimes cause the screen to appear excessively dark or even completely black. Disabling these modes may help resolve your black screen issue. Follow these steps to adjust energy-related settings:

Locate Power Settings

• Navigate to your TV’s main settings menu using the remote control or on-screen display.
• Look for options labeled “Eco Solution,” “Energy Saving,” or “Power Saving” within the settings.

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Turn Off Energy Saving

• Find the main energy saving toggle and switch it to the “Off” position.
• If you can’t see the screen, try using the TV’s physical buttons to navigate these menus.

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Adjust Ambient Light Detection

• Disable any features that automatically adjust screen brightness based on room lighting conditions.
• These may be called “Eco Sensor,” “Ambient Light Detection,” or similar terms depending on your TV model.

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Check for Scheduled Off Timer

• Verify that no power-off timers are currently active, as these could be causing your TV to shut down unexpectedly.
• Look for “Sleep Timer” or “Auto Power Off” options and ensure they are disabled or set appropriately.

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Check for External Device Issues

Sometimes, a Samsung TV black screen problem can be caused by issues with connected external devices. Troubleshooting these connections can help isolate the source of the problem. Follow these steps to investigate external device-related issues:

Disconnect All Devices

• Unplug all external devices from your Samsung TV, including cable boxes, streaming devices, and gaming consoles.
• Power on the TV and check if the black screen persists without any devices connected.

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Reconnect Devices One by One

• If the TV display works without external devices, begin reconnecting them one at a time.
• Test the TV after each connection to identify which device might be causing the black screen issue.

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Update External Device Firmware

• Check for and install any available firmware updates for your connected devices.
• Outdated software on external devices can sometimes cause compatibility issues with your TV.

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Try Alternative HDMI Ports

• If a specific device seems to be causing the problem, try connecting it to a different HDMI port on your TV.
• Some HDMI ports may malfunction independently of others, so testing multiple ports can be helpful.

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Investigate Backlight Problems

A faulty backlight can cause a Samsung TV black screen even when the TV is powered on and receiving a signal. Here’s how to troubleshoot potential backlight issues:

Check for Faint Images

• In a dark room, shine a flashlight directly onto the TV screen while it’s turned on.
• Look closely for any faint images or text that might be visible, indicating a working display but failed backlight.

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Listen for TV Sounds

• Turn on the TV and listen carefully for any audio output, menu sounds, or startup chimes.
• If you hear sounds but see no image, this could indicate a backlight failure rather than a complete TV malfunction.

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Inspect for Physical Damage

• Examine the TV screen for any signs of physical damage, such as cracks or impact marks.
• Even minor damage to the screen can sometimes affect the backlight system, causing display issues.

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Test TV in Safe Mode

• If your Samsung TV model has a safe mode or diagnostic mode, try booting into it to isolate software-related issues.
• Consult your TV’s manual for specific instructions on accessing safe mode, as the process can vary between models.

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Examine HDMI Ports

HDMI port issues are a common cause of Samsung TV black screen problems. Thoroughly inspecting and testing these ports can often reveal the source of display troubles. Follow these steps to examine your TV’s HDMI connections:

Visual Inspection

• Carefully examine each HDMI port on your Samsung TV for any visible damage or debris.
• Look for bent pins, cracks in the port housing, or foreign objects that might be obstructing the connection.

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Test Multiple Ports

• If your TV has more than one HDMI port, try connecting your device to each available port.
• Some TVs may have individual port failures while others remain functional, so thorough testing is important.

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Check HDMI Cable Quality

• Ensure you’re using high-quality HDMI cables that meet the specifications required for your devices.
• Try using a different HDMI cable if available, as cable faults can sometimes mimic TV display issues.

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Verify HDMI Settings

• Access your TV’s settings menu and look for HDMI-specific options such as “HDMI UHD Color” or “HDMI Deep Color.”
• Experiment with enabling or disabling these features to see if they affect the black screen issue.

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Factory Reset

If other troubleshooting methods haven’t resolved your Samsung TV black screen issue, a factory reset might be necessary. This process will erase all personalized settings, so use it as a last resort. Here’s how to perform a factory reset:

Locate Reset Option

• Navigate to your TV’s settings menu using the remote control or on-screen display.
• Look for options such as “Support,” “System,” or “General” to find the factory reset feature.

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Initiate Reset Process

• Select “Reset” or “Factory Reset” and confirm your choice when prompted.
• If asked, enter your TV’s PIN code (default is usually 0000 or 1234 if you haven’t changed it).

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Allow Reset to Complete

• The TV will restart and may take several minutes to complete the reset process.
• Do not turn off the TV or unplug it during this time, as it could cause software corruption.

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Reconfigure Settings

• Once the reset is complete, you’ll need to go through the initial setup process again.
• Reconnect to your Wi-Fi network and reconfigure any personalized settings you had before.

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Inspect Internal Components

If external troubleshooting hasn’t resolved your Samsung TV black screen, the issue may lie with internal components. While some internal inspections can be done safely, exercise caution and consider professional help for more complex issues.

Check for Swollen Capacitors

• Unplug the TV and carefully remove the back panel according to your model’s specifications.
• Look for any capacitors that appear swollen, bulging, or leaking, as these can cause display problems.

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Inspect Connection Ribbons

• Examine the ribbon cables connecting the main board to the display panel for any signs of damage or loose connections.
• Gently reseat any cables that appear to be loose, being careful not to damage the delicate connectors.

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Look for Burn Marks

• Scan the internal components for any signs of burning or scorching, which could indicate a power surge or component failure.
• Pay particular attention to areas around the power supply board and main circuit board.

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Assess T-Con Board

• Locate the T-Con (Timing Control) board, which is responsible for controlling the display panel.
• Check for any visible damage or loose connections on this board, as T-Con issues can often cause black screen problems.

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Address Overheating Issues

Overheating can cause a Samsung TV to shut down or display a black screen as a protective measure. Addressing temperature-related issues can help prevent and resolve black screen problems. Follow these steps to manage your TV’s temperature:

Improve Ventilation

• Ensure your TV has adequate space around it for proper airflow, especially at the top and back of the unit.
• Remove any objects blocking the TV’s vents, and consider using a stand or mount that promotes better air circulation.

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Clean Dust Buildup

• Unplug the TV and gently clean the exterior vents using a soft brush or vacuum cleaner with a brush attachment.
• For internal cleaning, consult a professional or refer to your TV’s manual for safe cleaning procedures.

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Check Ambient Temperature

• Ensure your TV is not placed in direct sunlight or near heat sources like radiators or fireplaces.
• Maintain a comfortable room temperature, as excessive heat can affect your TV’s performance and lifespan.

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Monitor for Recurring Issues

• Pay attention to whether the black screen problem occurs more frequently after extended use or in warmer conditions.
• If overheating seems to be a persistent issue, consider using a small fan near the TV to improve air circulation.

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Troubleshoot Sound Bar Compatibility

In some cases, a Samsung TV black screen can be related to issues with connected audio devices, particularly sound bars. Addressing sound bar compatibility problems may help resolve display issues. Here’s how to troubleshoot:

Disconnect Sound Bar

• Unplug the sound bar from your Samsung TV and any power sources.
• Turn on the TV without the sound bar connected to see if the black screen issue persists.

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Update Sound Bar Firmware

• If your sound bar has updatable firmware, check the manufacturer’s website for the latest version.
• Follow the provided instructions to update your sound bar’s software, which may resolve compatibility issues.

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Check HDMI-CEC Settings

• Navigate to your TV’s settings menu and look for HDMI-CEC options (may be called Anynet+ on Samsung TVs).
• Try disabling HDMI-CEC to see if it resolves the black screen issue when using the sound bar.

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Test Alternative Connection Methods

• If using HDMI ARC, try connecting the sound bar using optical audio or standard HDMI instead.
• Some connection types may be more stable or compatible with your specific TV and sound bar models.

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Seek Professional Assistance

If you’ve exhausted all troubleshooting options and your Samsung TV still displays a black screen, it may be time to seek professional help. Here’s how to proceed when DIY methods have been unsuccessful:

Contact Samsung Support

• Visit Samsung’s official support website or call their customer service line for expert assistance.
• Be prepared to provide your TV’s model number and a detailed description of the problem and steps you’ve already taken.

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Locate Authorized Service Centers

• Use Samsung’s website to find authorized service centers in your area that specialize in TV repairs.
• Authorized centers have access to genuine parts and up-to-date repair information for your specific model.

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Consider Warranty Coverage

• Check if your Samsung TV is still under warranty, as this could entitle you to free or discounted repairs.
• Be aware that some troubleshooting steps, like opening the TV, may void your warranty if not done by an authorized technician.

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Weigh Repair Costs

• Get a repair estimate from a professional and compare it to the cost of a new TV.
• For older models, replacing the TV might be more cost-effective than extensive repairs.

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Conclusion

Dealing with a Samsung TV black screen can be frustrating, but with patience and systematic troubleshooting, many issues can be resolved at home. From simple power cycling to more advanced internal inspections, this guide covers a wide range of potential solutions. Remember to always prioritize safety, especially when dealing with electrical components. If you’re unsure about any step or if the problem persists after trying these solutions, don’t hesitate to contact Samsung support or a qualified technician for professional assistance.

For more information on TV troubleshooting and the latest in display technology, visit SAMSUNG TV.

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Frequently Asked Questions

Why does my Samsung TV screen go black but I can still hear sound?

This issue often indicates a problem with the TV’s backlight or T-Con board. The sound continues because the TV is still functioning, but the display isn’t working properly. Try adjusting the brightness settings or performing a soft reset. If the problem persists, it may require professional repair.

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Can a power surge cause a Samsung TV black screen?

Yes, power surges can damage various components in your Samsung TV, potentially resulting in a black screen. To protect against this, use a high-quality surge protector. If you suspect surge damage, check for any blown fuses or visibly damaged components inside the TV (if safe to do so) or consult a professional.

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How do I reset my Samsung TV if the screen is black?

To reset your Samsung TV with a black screen:

1. Unplug the TV from the power outlet.
2. Wait for at least 60 seconds.
3. Press and hold the power button on the TV for 30 seconds.
4. Plug the TV back in and turn it on. If this doesn’t work, try accessing the reset option through the TV’s menu using the remote, even if you can’t see the screen.

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Why does my Samsung TV screen go black during Netflix or other apps?

This could be due to app glitches, outdated software, or connectivity issues. Try these steps:

1. Force close and restart the app.
2. Clear the app’s cache and data.
3. Update the TV’s firmware and the app itself.
4. Check your internet connection. If the problem persists, uninstall and reinstall the app.

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Can HDMI problems cause a black screen on Samsung TVs?

Yes, HDMI issues are a common cause of black screens. This could be due to:

• Faulty HDMI cables
• Damaged HDMI ports
• Incorrect HDMI settings Try using different HDMI cables, ports, and adjusting HDMI settings in your TV’s menu to troubleshoot.

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How long does a Samsung TV typically last before display issues occur?

With proper care, a Samsung TV can last 7-10 years before significant display issues occur. However, this can vary based on usage, environment, and model. Regular maintenance, such as keeping the TV clean and cool, can help extend its lifespan.

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Is it worth repairing a Samsung TV with a black screen?

The decision to repair depends on several factors:

• Age of the TV
• Cost of repair vs. replacement
• Extent of the damage For newer, high-end models, repair might be worthwhile. For older or budget models, replacement is often more cost-effective.

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Can overheating cause a Samsung TV to display a black screen?

Yes, overheating can cause a TV to shut down or display a black screen as a protective measure. Ensure proper ventilation around your TV, clean dust from vents regularly, and avoid placing the TV near heat sources or in direct sunlight.

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How can I tell if my Samsung TV’s backlight is the problem?

To check if the backlight is the issue:

1. Turn on the TV in a dark room.
2. Shine a flashlight close to the screen.
3. Look for a faint image or text. If you can see content with the flashlight but not normally, the backlight likely needs replacement.

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What should I do if my Samsung TV screen goes black intermittently?

For intermittent black screen issues:

1. Check all cable connections and reseat them firmly.
2. Update your TV’s firmware.
3. Disable any energy-saving or auto-dimming features.
4. Monitor for patterns (e.g., during specific inputs or after certain periods of use). If the problem persists, it may indicate a more serious hardware issue requiring professional diagnosis.

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